ProSymmetry Recognized in the 2022 Gartner Magic Quadrant for Adaptive Project Management and Reporting

[On Demand Webinar] Successfully Deliver Healthcare IT Projects and Product Development

Tune in to our latest webcast as we discuss resource management as the way forward for healthcare organizations seeking new tools powerful enough to allocate resources and build teams strategically, coordinate multiple complex projects, and build scenarios to enhance decision-making.

While externalities, black swan events, and geopolitical shocks all pose significant challenges to business operations, healthcare organizations must be able to successfully deliver on high-priority projects. Now more than ever, the ability to access What-If scenario planning, reallocate resources quickly and efficiently, and keep up with shifting portfolio priorities is critical to overall portfolio success.

The goal of this webinar is to demonstrate how the Tempus Resource purpose-built resource management platform allows you to:

  • Create resource capacity for innovation and transformation
  • Adjust your portfolio to accommodate new, high-priority projects
  • Identify current resource constraints and reallocate resources as necessary
  • Leverage What-If scenarios quickly and efficiently
  • And more!

From patient engagement to population and public health projects, ensure that your organization can deliver on today’s biggest challenges in digital health.

Transcript: Successfully Deliver Healthcare IT Projects and Product Development

Good morning or good afternoon, everybody.  We want to thank you very much for attending our session today, successfully delivering healthcare IT projects and/or delivering new products in this industry.  Obviously we’ve had some interesting times going on, so I hope everybody is staying safe and being well wherever you’re located around the world.  My name is Greg Baily.  I’ll be doing the presentation today.  If you have any questions, feel free to ask them in the Q&A box and/or raise your hand and we will open up your mic and allow you to ask questions.  With that obviously we do a lot of events around the world and absolutely every one of them has been cancelled so far through August.  So I was looking forward to meeting some of you at a couple of these events but they all have been cancelled so what I expect will be a lot of these web events in the near future.  So with that I just want to let you know we have lots of customers we’ve been talking to, both existing customers and new customers around the globe, both healthcare providers, both companies that are delivering products to the market, some of the leading ones in the world such as Siemens, DSM, Stryker and so on, so this is all based on real world experience that we’re finding around the globe.

So what we’re going to talk about today is in essence really with all of the changes that are going on now for those of you who are either delivering products to the healthcare organizations that are in the world or you’re having to now take a look at your current portfolio and modify that based on all the activity that’s taken place under Covid-19 and everybody in the all hands on deck mentality.  In particular, we’re going to talk about what you need.  It’s important to be able to optimize the resource capacity, do the scenario modeling and not being able to innovate in the times that we’ve got going on here today.  So, when we look things that have obviously changed dramatically, everybody pretty much had a strategy they were working towards, they were delivering products, they were delivering the projects, all of that’s sort of been flipped upside down in many cases.  Now a lot of the projects are going to continue going on, but there are many things that have either had to become new projects right away in terms of registering people, in terms of reallocating resources on the front lines and/or even from the back office perspective having to change or modify projects that were taking place.  How quick and how easy is it now to be able to ask these kinds of questions that you have to deal with now?  In some cases, it’s easy; in other cases, it’s not so easy.  So we’re going to talk about some effective tools that will make it much easier for you to be able to do this in your environment.

We’re going to spend about 30-45 minutes in this session so we won’t go the entire hour, but we want you to know that we’ll be on the line for whatever is needed.  When we look at the portfolio and the impact today and we look at the impact especially in healthcare, there’s a lot of externality items that come up.  Obviously we’re going into a big black swan event, geopolitical shocks that kind of change the challenge of the business.  Currently when we look at the what are projects/products that are taking place, there’s been a lot of modifications into either changing what we’re delivering or reallocating resources to our new projects that we’re moving up in the pipeline.  So when you look at your budget and/or the resources, in some cases the budgets are getting dramatic inflow now from the government and in other cases you’re having to look at your current projects, put some of them on hold and as many organizations do, you’re dealing in some cases reduction of headcount because of the fact that you’ve got certain people that are now out of work who are either sick or not being able to get into the office and they’re working remotely so that’s maybe changed the way you had to work.  When we look at these kinds of items, it’s all going to have an impact on the portfolio that you’re working on.

And why is everything so vulnerable?  I don’t even think I have to go into this with you but when we look at the way demand has changed and it’s not only demand.  In healthcare it’s unique versus some of the other businesses that we’ve been talking to where their portfolio has gone into a complete hold pattern.  Some of the organizations we deal with in the oil and gas sector, it’s crashed so they’re looking quickly at my headcount’s going to be reduced so then I can’t deliver on that and in many cases in the healthcare sector you’re trying to take the resources you’ve got, with the frontline workers or back office workers and reallocate them to new missions to deliver on based on all the activities that are taking place around the world.  We’re going to spend some time talking about this.  In many cases, the existing tools that we found the clients we’re working with have a place are just not good enough for them to be quickly and be agile in determining what they’re going to deliver on.  We are going to talk about a product, Tempus Resource today.  It is built specifically this kind of an event that we’re going through right now which is allowing you to quickly and easily do these what-if scenario planning, reallocating, shifting priorities around in your portfolios, whether it’s in the IT area or you’re delivering and building things in the maintenance environment, whatever it is that you’re doing, allowing you to be able to do that.

With that being said, we’ll talk about how our clients are using Tempus Resource, many of them are using it standalone although I will tell you we have a lot of clients that are using Excel to manage their resources in their portfolio and then we have other clients who are using PPM tools.  If you’re using those, not a dang thing wrong with those.  They’ve all got your portfolio.  The challenge you’re going to run into is how do you quickly and easily reallocate things.  How are you going to be able to move on the fly and move all the resources off these projects onto these projects.  We have to delay this project.  We have to move this project from here to here.  So again, whatever tool you might be using I think I’m going to show you some great capability that you’re going to be able to leverage in that.

With that being said, I’m just going to go through some live examples here.  We were going to be down at the HIMMS Healthcare conference.  As I mentioned earlier, that got cancelled along with just about all the other events through August.  When we look at your current workload that you’ve got going on, whether that workload is projects that are in IT, whether those are projects where you’re delivering new product in the environment, whether those projects are trying to get new supplies into the hospitals, whether those projects are in many cases as we see around the world, working with governmental agencies to supplant the workforce, there’s a lot of existing work that you’ve got going on.  There is a finite supply of resources that you’re working with and in many cases those resources are changing.  So whether those resources are now working remotely, whether those resources are now not able to come into work because of certain items, we’re going to allow you to be able to look at that portfolio of projects as well as the resources you’ve got, whether you’re looking at things by role or by department or by location or whatever it is, you now need to be able to quickly and easily say, it’s all hands on deck and so we want to be able to do things like say that for whatever reason we’re now going to want to put this project on hold.  Let’s assume we’re not going to get to that one, let’s put it on hold, and let’s see what resources are going to free up by us putting that project on hold.  In this case, I could see this technology side that was over-allocated; now I’m under-allocated, which is great because I can allocate that work to one of the other key projects that we’ve got going on.

Some of the other scenario plans or what-if modelings that we see people need to do.  Let’s say there’s now a new project that we hadn’t planned on doing and so now we want to know either where can we slot it in based on the existing resource profile and it says, okay we can kick it off here and you might say, no we have to kick it off sooner.  Alright, we can kick it off here, but we’re going to have some over-allocations based on the resources we’re saying we need or the generic resources that we’ve got.  You might say, that’s fine.  We’ve got to kick this off.  We’re going to move this project up and so now what we’re going to end up doing is saying, okay based on that, this is now the new number one priority project so we’re going to basically take this global CRM and either cancel it for now or Tempus tell us where we can slot it out to or where we can move it in the future because we’re just not going to be able to get to it right now.  So it will allow you to say, alright let’s move that one out.  So in real time you’re going to be able to look at all of the work that you’ve got, allow you to slip those new high priority projects in, allow you to take a look at your resources and to be able to reallocate those resources and to quickly and easily know, based on that project portfolio, how you can make sure that you’re completing all of those high priority projects to deliver that patient care that you need to deliver and/or get those new products or say in many cases what we’re finding is companies that are actually changing over their manufacturing facilities to be able to deliver different products than what they had planned on doing or delivering more of those products than they had planned on doing.

Some of the other scenarios we’re finding in this arena right now that we’re dealing with is this kind of black swan event here that there are cases where you may find that you’ve got in particular people can’t get into the office or they are just not going to be available as we know.  Let’s just say for example we know that we’re going to have a reduction and we know Ashley is no longer going to be able to be here.  She’s home for whatever reason and so we want to know really quick what’s going to happen if Ashley’s not here.  We can see we’re going to have a problem.  We can see we’re going to be over-allocated but that’s fine.  Let’s assume we’re not going to have Ashley available so now what we need to do is say, alright we need to now take that work off Ashley so I’ve not got to find someone else to do that work.  Who’s available to do that work?  We’re going to allow you to quickly and easily say someone’s coming off who we’re going to be able to put that work on and give us that real time answer.  So most of you on this WebEx, think about today how you’re doing this.  I’m sure you’re going through this right now.  How are you either trying to do this in Excel or even if you have a PPM tool, how are you doing these quick what-if scenarios in that situation?   So that’s really what kind of even us we’re in that all hands on deck working with our clients, even the clients in particular that aren’t using Tempus today enabling them to get Tempus in, up and running very, very fast so that they’re able to leverage this even if they’re using another tool.  Quickly and easily getting those what-if scenarios in there for them to be able to allow them to do that.  All we know is right now it is pretty much globally all hands on deck, especially in the healthcare arena and in the product development arena to be able to deliver this stuff.

I’ll go through some other scenarios here.  There are cases, as we know, where there may be certain other projects you were working on and you might say, we’ve got to quickly ramp up doing three new or four new of these.  We didn’t think we were going to have to do them, but I need to know what happens if we do four more of those very fast, so tell me what that’s going to do to my resource portfolio.  So then it’s going to let you know where you going to have your gaps based on doing four more of those right away.  Maybe that’s additional products that you’re going to launch.  Maybe that’s moving, let’s say you had a product out here in the future and you need to be able to move it up and you want to know what’s going to be the impact if you move that up.  Tempus will give you the ability to take a look really quick at moving that new product launch up and knowing what that’s going to do to your resource portfolio being able to move that up in the pipeline there.

A few other things I’ll do in the what-if, and again I’m primarily doing this to just show you some high level things as at the beginning of this session we talked about we can set up some additional WebEx’s, demos, and/or free trials for some of you who are on this crowd here.  We’re happy to set that up and we’re offering some special incentives especially for the healthcare companies out there giving them free use of Tempus for an extended period of time.  Some of you that are doing product development, as you know, you might have already a lot of your products where you’ve got new products you’re launching, you’ve got various programs, various portfolios and you may need to say, for whatever reason I need to put this entire thing on hold.  So just assume that we’re putting that on hold.  Let me know what resources we’re going to free up if we put that on hold because we need to move those resources on to another project.  Very important.

The other thing that we find is that, in many cases, we’re not quite able to do that detailed scheduling, or if we are needing to do that detailed scheduling, we want to be able to do it in a fast and quick manner.   If you did need to do detailed scheduling, so again for the most part I focused on high level capacity planning, being able to quickly and easily move things around, if there is a need you do have the ability to do some quick scheduling type of functions.  I’m not saying you need to do this.  We do have some of our clients that want to do that so we’re going to have that full capability to be able to do that traditional scheduling you would expect, assigning resources to these various activities.  Again in Tempus we don’t require you to do that detailed task management.  You might be using another scheduling tool.  That’s built into Tempus now.  In some cases, a lot of our clients might just do that resource capacity planning at the project level.  They might just say, hey I know I’m going to need Marie or you know whether I’m doing it by percentage of time or by FTE, or by hours, by quarter, month, week, day.  We’re going to continue to let you do this at this level where you’re just basically allocating your resources in a simple Excel-like spreadsheet so again creating those projects, all simple, all easily done within Tempus at whatever kind of level you want to do it, whether it’s at this level, whether you’re doing it a task level, or whether you’re doing it at a detailed schedule level.  We’re going to give you all that capability built in there.  The key criteria are, however the data gets in to Tempus, whether you’re entering the data directly into it or whether you’re connecting the data to some external system, or you’re uploading from Excel, you’re going to have all the power of this what-if scenario analysis available to you at your fingertips and we’re finding that more and more that’s critical right now in these times that we are in being able to do that.  I don’t find a lot, we have some that are wanting to capture actual hours, we even have some that are wanting to do resource requesting process and they want to get that in place.  We have that available as well but I would say, in general, being able to do this what-if analysis is just extremely important and extremely powerful right now.

We focused on the scenario planning, data getting in easy, the only other thing I would say that’s even more critical now is to be able to quickly and easily generate high level or quick and easy reports.  So being able to look at supply/demand type of views into where we are in our portfolio, being able to generate reports without having to have an expert Power BI person.  So your folks in the hospital, your folks in your product development teams, it’s critical to be able to get these things out fast, live, and to be able to make decisions on them.  Tempus has a very extensive way that you can generate these kinds of reports and graphics as we go through those times that we’ve got either tabular where you’re looking at how much headcount we’re going to need or how much hours that we’ve got to expend, that’s all available here in Tempus.

As I mentioned, we were going to keep this to a fairly short period of time, 25-30 minutes.  The key things that we wanted to talk about today were that very important that with all of the activities that we’ve got taking place right now, you’ve got a certain resource set, you’ve got a certain number of projects you either were delivering or you are going to deliver and it’s critical to be able to do this what-if scenario planning whether that data is getting entered in direct or whether we’re pulling data in from an external system and that Tempus is a tool that allows you to do that.  We have a lot of existing clients around the world using it and a lot of new clients that frankly that are coming after us every single day trying to get this implemented extremely fast, we have some fast-track systems and we even have some extensive longer than 30 days in particular for healthcare organizations.

With that, I’ll open it up for any questions.  If anybody has any.  If not, feel free to send me an email and I just want to thank you for your time for being on today and we wish everybody well around the world and good health to everybody.


Ready to get started?